Commitment to Responsible Play at Wonaco

At Wonaco, we prioritize the well-being of our players by encouraging responsible gaming practices. While we aim to deliver fun and engaging entertainment, we also understand that gambling may lead to unhealthy habits for some individuals. Our responsibility is to foster a safe gaming environment and provide practical tools that help you maintain control at all times.

Tools for Managing Your Gameplay

We offer several features to help you set personal boundaries and manage your gambling activity:

• Deposit Limits – Set daily, weekly, or monthly deposit caps to manage your spending effectively.
• Wager & Loss Limits – Define your betting and loss thresholds to keep your gameplay within safe limits.
• Session Time Limits – Decide how long you want to stay logged in and receive reminders when it’s time to take a break.
• Self-Exclusion – Temporarily remove access to your account for a period ranging from 24 hours up to 30 days or longer.
• Account Closure – You may request a permanent closure of your account at any time if you decide to stop gambling altogether.

Warning Signs of Gambling Harm

Gambling should always remain a source of entertainment. If you experience any of the following, it may be time to seek help:

• Gambling to recover previous losses
• Using borrowed funds to continue betting
• Losing track of time or overspending
• Ignoring work, family, or personal responsibilities
• Arguing with others over gambling behavior
• Spending money needed for essentials
• Constantly thinking about gambling activities

If any of these situations apply to you, we recommend immediate self-assessment or reaching out for professional support.

Guidelines for Safer Gambling

To maintain a healthy relationship with gaming, consider these suggestions:

• Set a financial limit in advance and never exceed it
• View gambling as entertainment, not income
• Avoid borrowing money to place bets
• Define session time limits and take regular breaks
• Balance gambling with other hobbies and commitments
• Don’t gamble when under stress, sadness, or influence
• Use only disposable funds, not essential household budgets

Self-Check & Help Resources

If you’re uncertain about your gaming behavior, we invite you to complete our self-assessment quiz. Our dedicated Responsible Gambling Team is available at [email protected] or through Live Chat for further guidance and support.

Managing Access: Self-Exclusion & Account Closure

• Short-Term Exclusion – Temporarily block access to your account for periods between 24 hours and 30 days.
• Permanent Exclusion or Closure – Reach out to [email protected] or use Live Chat to request closure.
• Remaining Funds – Please withdraw any remaining balance before requesting account deactivation.
• Reopening Accounts – If your account was closed for reasons other than problem gambling, you may request reactivation. However, approval is subject to review by our Responsible Gaming Team to ensure safety.

Preventing Underage Gambling

Wonaco takes minor protection seriously. To prevent access by individuals under 18:

• Ensure no one under 18 uses your account
• Use parental control tools such as Net Nanny or Qustodio
• Keep your login and payment credentials confidential
• Always log out when not using your account
• Disable password-saving features on shared devices

For more guidance on child online safety, visit www.betterinternetforkids.eu.

External Help for Gambling Addiction

If you or someone you care about needs assistance, support is available from these trusted organizations:

• Gambling Therapy
• Responsible Gambling Foundation
• Gamblers Anonymous
• Gam-Anon
• BetBlocker – a free tool to block gambling websites across your devices

For private and professional help, contact our Responsible Gambling Team at [email protected].

Need Support? Get in Touch

If you have any concerns or need more information about our responsible gaming policies, don’t hesitate to contact us via [email protected] or speak with our Customer Support team directly through Live Chat.

Play responsibly. Stay in control. We're here to help whenever you need it.