Privacy Policy Overview

This Privacy Policy outlines how Wonaco (“we,” “us,” or “our”) gathers, uses, retains, processes, and discloses your personal information when you interact with our website and services. By continuing to use our services, you agree to the data practices described below. If you disagree with any part of this policy, please do not use our platform.

1. Who Is Responsible for Your Data

Wonaco, registered in the Philippines, acts as the data controller for all personal information collected. If you have any questions or concerns related to your privacy or this policy, you can reach our Data Protection Officer at [email protected].

2. Categories of Data We Collect

When you use our services, we may collect and process the following types of personal data:

• Full name
• Email address
• IP address
• Phone number
• Residential address
• Date of birth and gender
• Device and browser data
• Usage data such as session times and site activity
• Account and profile information
• Payment and transaction records
• Any data shared during customer service interactions
• Optional sensitive data (e.g., health, ethnicity, if voluntarily provided)
• Documents submitted for identity verification and legal compliance
• Information from third-party services to assist with fraud detection and responsible gambling

3. Purposes for Processing Your Information

We use your data to deliver, maintain, and enhance your experience with our services. These purposes include:

• Managing your user account
• Verifying your identity and legal gambling age
• Processing deposits, withdrawals, and payments
• Meeting legal and regulatory requirements (e.g., AML laws, responsible gaming)
• Communicating account updates, system changes, and service notifications
• Running promotions, bonuses, and competitions
• Providing personalised content and offers (when you consent)
• Improving functionality and user experience
• Conducting analytics and compiling internal reports
• Safeguarding our services from fraudulent or harmful activity

4. Legal Grounds for Data Use

We process your personal information in accordance with GDPR, the Maltese Data Protection Act, and applicable gaming laws. The legal bases include your consent, contract performance, legal obligations, and our legitimate business interests.

5. How Long We Keep Your Data

We retain your data only as long as necessary for operational or legal purposes. Typically, personal data is stored for up to five years after your account is closed or becomes inactive. Some records may be kept longer if required by law or regulatory obligations, such as responsible gaming or ongoing investigations.

6. Promotional Messages and Preferences

With your explicit consent, we may send promotional materials related to our services or those offered by trusted partners. You can opt out or adjust your preferences anytime by visiting your account settings or using the unsubscribe link in our emails.

7. Use of Cookies and Tracking Tools

We employ cookies and similar tracking technologies to:

• Support essential site functionality
• Store your preferences
• Analyze user behavior and site performance
• Serve relevant advertising content

You can change your cookie settings at any time in your browser. Some cookies are required for the website to function correctly and cannot be disabled.

8. Sharing Your Data with Third Parties

We may disclose your personal data to third parties in the following cases:

• To vendors and service providers (e.g., payment processors, software platforms)
• To legal or regulatory bodies upon request
• To anti-fraud or identity verification services
• Within our company group for operational purposes
• When you have given us permission to do so

If data is transferred outside the European Economic Area (EEA), we ensure adequate safeguards such as standard contractual clauses are in place.

9. How We Protect Your Data

We use industry-standard security technologies and organizational practices to safeguard your personal information from loss, unauthorized access, or misuse.

10. Your Data Rights

You have several rights under applicable data protection laws, including:

• The right to know how your data is used
• Access to your personal data
• Correction of incorrect or outdated data
• Request deletion in certain cases
• Limit or object to processing in specific situations
• Request data portability
• Withdraw consent at any time without affecting prior processing
• Decline profiling or automated decisions that significantly affect you

To exercise any of these rights, contact us at [email protected].

11. Updates to This Privacy Policy

We may revise this policy from time to time. Any changes will take effect once published on this page. Continued use of our services after updates means you accept the new terms.

12. How to File a Complaint

If you believe your data is being misused or have concerns about our practices, contact us at [email protected]. You also have the right to lodge a complaint with your local data protection authority.

Last updated: 2.07.2025